FAQ
Have any questions? We’re here to help! If you can’t find your answer below, feel free to email us at [email protected]
Orders FAQ
What is your return policy?
Orders are not eligable for a full refund.
ONLINE RETURN POLICY
All bags, jewellery, kids, sale items and accessories are FINAL SALE.
All purchases made with partial or full store credit amounts are FINAL SALE.
All Sales are FINAL SALE
We will gladly issue store credit or exchange for returned full priced clothing and shoes within 15 days of receiving your item. All kids clothing is final sale.
The cost of shipping will not be refunded, and the return must be mailed at the shipper’s own cost. The value of the exchange or store credit will not include the cost of shipping. Items returned must be in the original packaging with tags attached and in the same condition as when it was received.
You will be responsible for paying for your own shipping costs for returning your item.
Any duties incur upon returning items, will be deducted from the refund amount.
We are not responsible for lost, damaged or stolen packages that may occur during the delivery process. Please contact [email protected] for more information about your return or exchange.
Can i cancel my online order?
Order cancellations are typically not possible, but if you need help, please email [email protected].
Please note that we are strictly an Online business and not a retail store.
Do i get a discount if an item has wear?
All of our items are secondhand with varying degrees of wear – some are even brand new with tags! Our buyers do their due diligence to only select items that are still wearable and priced according to condition and desirability. Only valid promotions can be applied at checkout.
Do you hold items?
We do not hold items. We sell on a first come, first serve basis.
How long does shipping take?
Your order will be dispatched in 1-3 business days.
Once dispatched you will receive a tracking number with an expected delivery date. If you require expedited/express shipping, please email [email protected] to arrange it.
Please note there is an extra fee for this service. Shipping times may vary and are not guaranteed.
How much does it cost to ship order?
We are currently offering free shipping on orders over $250 CAD within Canada.
For orders under $250 we have set a flat fee of $20 CAD shipping
All shipments within Canada are standard shipping through Canada Post
Orders FAQ
How can i sell my luxury items?
Our buyers will assess your pieces and determine the resale value. From that price, we offer 3 options for payment:
30-40% cash buyout – Cheque or E-transfer
50-60% store credit – Never Expires
50-70% consignment for items with a resale value of over $500
*Please note premium rates are only offered on certain luxury brands and highly coveted pieces at our buyers’ discretion.
Which designers do you buy?
We accept luxury designer items in good condition. (Please note we don’t guarantee to purchase items by any designers.)
How do you buyers price items?
Our buyers determine pricing based on a combination of factors including the original retail price, its current price on the resale market, condition, and consumer desirability
Are your payout rates negotiable?
Our buying team carefully prices each item, taking into account the original retail value, condition, current market value, and other factors. Therefore, our rates are not typically negotiable. However, our buying team is here to help you ensure you get the best price for your pieces.
We offer a VIP rate of 40% cash and 60% consignment on select times. This includes current pieces and coveted items from exclusive brands such as Chanel, Louis Vuitton, Gucci, Goyard, and Hermes. Please contact for further information.
When and how will I be paid out if my online submission is accepted?
If our buyers are interested in purchasing your items, they will respond to your online submission with a quote. Please note that the prices are subject to change upon in-person inspection and purchasing is not final until after inspection.
If you are happy with the pricing you can bring your items in store where we either pay you up front or after authentication which is determined by the buyer. Authentication takes anywhere from one to four business days.